PRIVACY POLICY
COLLECTION OF YOUR PERSONAL INFORMATION
In order to better provide you with products and services offered, ROKU Air Conditioning and Heating may collect personally identifiable information, such as your:
- First and Last Name
- E-mail Address
- Phone Number
If you purchase ROKU Air Conditioning and Heating’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
ROKU Air Conditioning and Heating may also collect anonymous demographic information, which is not unique to you, such as your:
- Age
- Gender
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (с) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
USE OF YOUR PERSONAL INFORMATION
ROKU Air Conditioning and Heating collects and uses your personal information to operate and deliver the services you have requested.
ROKU Air Conditioning and Heating may also use your personally identifiable information to inform you of other products or services available from ROKU Air Conditioning and Heating and its affiliates.
SHARING INFORMATION WITH THIRD PARTIES
ROKU Air Conditioning and Heating does not sell, rent or lease its customer lists to third parties.
ROKU Air Conditioning and Heating may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to ROKU Air Conditioning and Heating, and they are required to maintain the confidentiality of your information.
ROKU Air Conditioning and Heating may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on ROKU Air Conditioning and Heating or the site; (b) protect and defend the rights or property of ROKU Air Conditioning and Heating; and/or (с) act under exigent circumstances to protect the personal safety of users of ROKU Air Conditioning and Heating, or the public.
TRACKING USER BEHAVIOR
ROKU Air Conditioning and Heating may keep track of the websites and pages our users visit within ROKU Air Conditioning and Heating, in order to determine what ROKU Air Conditioning and Heating services are the most popular. This data is used to deliver customized content and advertising within ROKU Air Conditioning and Heating to customers whose behavior indicates that they are interested in a particular subject area.
AUTOMATICALLY COLLECTED INFORMATION
Information about your computer hardware and software may be automatically collected by ROKU Air Conditioning and Heating. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the ROKU Air Conditioning and Heating website.
USE OF COOKIES
The ROKU Air Conditioning and Heating website may use «cookies» to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize ROKU Air Conditioning and Heating pages, or register with ROKU Air Conditioning and Heating site or services, a cookie helps ROKU Air Conditioning and Heating to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same ROKU Air Conditioning and Heating website, the information you previously provided can be retrieved, so you can easily use the ROKU Air Conditioning and Heating features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the ROKU Air Conditioning and Heating services or websites you visit.
SECURITY OF YOUR PERSONAL INFORMATION
ROKU Air Conditioning and Heating secures your personal information from unauthorized access, use, or disclosure. ROKU Air Conditioning and Heating uses the following methods for this purpose:
- SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
RIGHT TO DELETION
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
- Delete your personal information from our records
- Direct any service providers to delete your personal information from their record
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
- Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
- Debug to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
- Comply with the California Electronic Communications Privacy Act
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
- Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
- Comply with an existing legal obligation;
- Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
CHILDREN UNDER THIRTEEN
ROKU Air Conditioning and Heating does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
E-MAIL COMMUNICATIONS
From time to time, ROKU Air Conditioning and Heating may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from ROKU Air Conditioning and Heating or click on a link therein.
CHANGES TO THIS STATEMENT
ROKU Air Conditioning and Heating reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
CONTACT INFORMATION
ROKU Air Conditioning and Heating welcomes your questions or comments regarding this Statement of Privacy. If you believe that ROKU Air Conditioning and Heating has not adhered to this Statement, please contact ROKU Air Conditioning and Heating at:
ROKU Air Conditioning and Heating
16710 Ventura Blvd #304,
Encino, California USA
Email Address:
[email protected]
Telephone number:
(833) 359-9664
Effective as of October 01, 2021
Frequently Asked Questions
Do you provide emergency services?
If you need urgent heating and cooling installation, repair, or maintenance, call ROKU Air Conditioning and Heating. Depending on where you are , our technicians can reach your location in just a few hours.
How often should I have my AC or heating system serviced?
Why is my AC making strange noises?
Do you offer guarantees on your service?
How can I choose the right air conditioning or heating system size for my home?
My heater stopped working suddenly. What should I do?